Fulfillment Details

1. Order Processing

At Vexora Wholesale INC, we understand that timely receipt of your order is important. Our team works diligently to process and dispatch all orders as quickly as possible.

Processing Time: All orders are typically processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding weekends and U.S. federal holidays). This processing time begins once your order and payment have been successfully confirmed. Orders placed after 12 PM MT may be processed on the next business day.

We prioritize order fulfillment based on the time and date of payment confirmation. During peak seasons, sale periods, or promotional events, processing times may be slightly extended. You will receive an email notification with your order confirmation immediately after purchase, and another notification once your order has been processed and is ready for dispatch.

Please ensure that your order is complete and accurate before finalizing your purchase, as changes to the order (including shipping address or items) after payment confirmation may result in delays and require reprocessing.

2. Shipping Methods and Carriers

We offer a range of shipping options to meet different needs and budgets. The available methods during checkout will vary based on your shipping address, the weight of your package, and the items ordered.

• Standard Shipping: This is our most economical option. All standard shipments include tracking information. Delivery timelines vary significantly by destination and carrier. This method is ideal for non-urgent orders.
• Expedited Shipping: For faster delivery, we offer expedited shipping options (such as 2-Day or 3-Day Air) for an additional fee. The availability and cost of these services will be displayed at checkout based on your location.

We partner with reputable carriers including USPS, UPS, FedEx, and DHL for international shipments. The carrier used for your order is selected at our discretion to provide the most reliable and cost-effective service.

Important Note: All stated delivery timeframes are estimates provided by the carriers and are not guaranteed by Vexora Wholesale INC. Delivery times can be affected by factors beyond our control, including but not limited to: carrier delays, weather conditions, natural disasters, air traffic congestion, customs inspections, and local postal service efficiency.

3. Delivery Timeframes

The following are general estimates for delivery after your order has been dispatched from our warehouse:

• Domestic (U.S.): Standard shipping typically takes 3-7 business days from the date of dispatch. Expedited options can reduce this to 2-3 business days.
• International: Delivery times vary widely by country and customs processing. Generally, international shipments take 7-21 business days from dispatch. Please note that "business days" exclude weekends and holidays in both the USA and the destination country.

These timeframes are guidelines only. Some remote domestic locations or international destinations may experience longer transit times. We strongly recommend using the provided tracking number to monitor your package's progress for the most accurate, real-time updates.

4. Shipping Destinations and Restrictions

We are proud to ship to a wide range of countries. Currently, we ship to the United States, Canada, the European Union, the United Kingdom, Australia, and several other international destinations. For a complete and updated list of countries we serve, please visit our [Shipping Destinations page] or contact us.

Certain items in our catalog may be subject to shipping restrictions due to their size, weight, value, or legal regulations (e.g., hazardous materials, perishable goods, or items restricted by local laws). Furthermore, for your protection, high-value orders may be automatically required to have a signature upon delivery. This helps ensure your package is received securely and prevents loss or theft.

5. Important Information for Customers

• Address Accuracy: The customer is solely responsible for providing a complete and accurate shipping address at the time of order. This includes unit numbers, apartment numbers, and correct postal codes. We ship to the address provided during checkout. Vexora Wholesale INC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, reshipment will be subject to additional shipping fees and may result in a delay of 7 or more business days. Please double-check your billing and shipping information carefully before completing your purchase.
• Customs, Duties, and Import Taxes: For all international orders, the recipient is the importer of record and is responsible for all applicable customs duties, import taxes, brokerage fees, and VAT/GST levied by the destination country. These fees are not included in the product price or shipping cost paid to Vexora Wholesale INC. Payment of these charges is necessary to release the shipment from customs and is the sole responsibility of the customer. We have no control over these costs and cannot predict what they may be. For more information, please contact your local customs office.
• Tracking Your Order: Once your order has been dispatched from our facility, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. Please allow a few hours for the tracking information to become active on the carrier's website. If you have not received a tracking email within 4 business days of placing your order, please check your spam folder or contact us.

6. Dealing with Shipping Delays, Loss, or Damage

We make every effort to ensure your order is packaged securely and shipped on time. However, sometimes issues arise during transit.

Please contact our customer service team immediately at contact@vexorawholesale.com or (770) 600-6558 during business hours (Mon-Fri, 9AM-5PM MT) if:

• Your tracking information shows "Delivered" but you have not received the package.
• The package appears to be damaged, tampered with, or opened upon delivery.
• There have been no updates or movement on your tracking number for 5 or more consecutive business days after dispatch.

Our Process for Resolving Issues: We will work with you and the shipping carrier to initiate an investigation. This process requires your full cooperation, including providing photos of damaged packaging/items, checking with neighbors or your local post office, and potentially filing a report with the carrier. Please note that carrier investigations can take 7-14 business days to complete. We are committed to finding a fair resolution for any verified loss or damage that occurred during transit, in accordance with our terms and conditions.

7. Policy Adaptability

To provide the best possible service, Vexora Wholesale INC reserves the right to:

• Split Shipments: If your order contains multiple items with varying availability, we may ship them in separate packages to get part of your order to you faster. You will only be charged the original shipping fee and will be notified if your order is split.
• Change Carriers: We may substitute the shipping carrier or service level for your order without prior notice if it ensures faster or more reliable delivery, or due to carrier capacity issues.
• Update Policy: We may update this shipping policy from time to time. The most current version will always be posted on our website.

Contact Us:

For any questions regarding your order, our shipping policy, or to report an issue, please contact our dedicated customer service team.

We thank you for your business and trust in Vexora Wholesale INC.